Terms and Conditions

HMO Services London Limited
T/A Yuno
Website terms and conditions of use

About our Terms

These Terms explain how you may use this website (the Site).

References in these Terms to the Site are to the website http://www.goyuno.com and all associated web pages.

You should read these Terms carefully before using the Site.

By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.

If you do not agree with or accept any of these Terms, you should stop using the Site immediately.
If you have any questions about the Site, please contact us by e-mail support@goyuno.com

Definitions

Content means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site.

Terms means these terms and conditions of use as updated from time to time.

Acceptable use policy means the policy [insert link to acceptable use policy], which governs your permitted use of the Site.

Cookie policy means the policy [insert link to cookie policy], which governs how we use cookies in the Site.

Privacy policy means the policy [insert link to your privacy policy], which governs how we process any personal data collected from you.

We, us or our means HMO Services London Limited company registration number 10572546 and the registered office of which is at 609 Fishponds Road, Fishponds, Bristol, United Kingdom, BS16 3AA

You or your means the person accessing or using the Site or its Content.

Your use of the Site means that you must also comply with our Acceptable Use policy, our Cookie policy, our Privacy Policy and our online terms and conditions for the supply of services, where applicable.

Using the Site

The Site is for your use only.

You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Site and keeping your password and other account details confidential.

The Site is intended for use only by those who can access it from within the UK. If you choose to access the Site from locations outside the UK, you are responsible for compliance with local laws where they are applicable.

We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at [insert contact email address].

We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.

Ownership, use and intellectual property rights

This Site and all intellectual property rights in it including but not limited to any Content are owned by us. Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with these Terms. This means, for example, that we remain owners of them and free to use them as we see fit.

Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to access the Site. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.

Submitting information to the Site

While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable (Unwanted Submissions). While we value your feedback, you agree not to submit any Unwanted Submissions.

We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.

Accuracy of information and availability of the Site

While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on this Site is at your own risk.
We may suspend or terminate operation of the Site at any time as we see fit.

Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.

While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.

Hyperlinks and third party sites

The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party's website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

Limitation on our liability

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any losses that were not foreseeable to you and us when these Terms were formed or that were not caused by any breach on our part, or business losses.

Events beyond our control

We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.

Rights of third parties

No one other than a party to these Terms has any right to enforce any of these Terms.

Variation

These Terms are dated June 2017. No changes to these Terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these Terms from time to time. Our updated terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.

Disputes

We will try to resolve any disputes with you quickly and efficiently.

If you are unhappy with us please contact us as soon as possible using the contact details on the Site.

If you and we cannot resolve a dispute using our complaint handling procedure, we will let you know that we cannot settle the dispute with you; and give you certain information about our alternative dispute resolution provider.

If you want to take court proceedings, the courts of England and Wales will have exclusive jurisdiction in relation to this Policy.

The law of England and Wales apply to this Policy.

Privacy Policy

HMO Services London Limited
T/A Yuno
Privacy Policy

This website is operated by HMO Services London Limited.

We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on:

The personal information we collect about you.
What we do with your information.
Who your information might be shared with.

Who we are

HMO Services London Limited (“we” or “us”) is a “data controller” for the purposes of the Data Protection Act 1998, (i.e. we are responsible for, and control the processing of, your personal information). We are registered with the information commissioner’s office (www.ico.org.uk) with registration number ZA242972.

What information we collect?

Personal information provided by you

We collect personal information about you (such as your name, address, phone number, payment details) when you contact us or purchase services from us.

Monitoring and recording communications

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of ensuring we can provide our services and quality assurance, training, fraud prevention and compliance.

Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you use our website. We use cookies and other similar tracking technologies on our website.
For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user's internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. For further information on our use of cookies please see our Website cookie policy.

How will we use the information about you?

We collect information about you so that we can:

Identify you and manage any accounts you hold with us.
Process your orders for our services.
Conduct research, statistical analysis and behavioural analysis.
Carry out customer profiling and analyse your purchasing preferences.
If you agree, let you know about other products or services that may be of interest to you.
Detect and prevent fraud.
Notify you of any changes to our website or to our services that may affect you.
Improve our services.

Who your information might be shared with

We may disclose your personal data to:

Our agents and service providers.
Law enforcement agencies in connection with any investigation to help prevent unlawful activity.

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

Access to your account is controlled by a password and user name that are unique to you.
We store your personal data on secure servers.
Payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology).

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us.

What can I do to keep my information safe?

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

What rights do you have?

Right to request a copy of your information

You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:

Email, call or write to us.
Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill) and let us know the information you want a copy of, including any account or reference numbers, if you have them.
We may charge a small fee (£10) for this service.

Right to correct any mistakes in your information

You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:

Email, call or write to us.
Let us have enough information to identify you (eg account number, user name, registration details).
Let us know the information that is incorrect and what it should be replaced with.

Right to ask us to stop contacting you with direct marketing

You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:

Email, call or write to us.
Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill).
Let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone).

How to contact us

Please contact us if you have any questions about this privacy policy or the information we hold about you.

If you wish to contact us, please send an email to [insert email address].

Changes to the privacy policy

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

Cookie Policy

HMO Services London Limited
T/A Yuno
Website Cookie Policy
Use of cookies
A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our website. We use cookies and other online tracking devices on this website to:

recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time);
obtain information about your preferences, online movements and use of the internet;
carry out research and statistical analysis to help improve our content and services and to help us better understand our customer requirements and interests;
target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests; and
make your online experience more efficient and enjoyable.
In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a service you have requested (E.g. to order services online).

Consent to use of cookies
If you visit our website when your browser is set to accept cookies, we will interpret this as an indication that you consent to our use of cookies and other similar technologies as described in this website cookie policy. If you change your mind in the future about letting us use cookies, you can modify the settings of your browser to reject cookies or disable cookies completely.

Third-party cookies
We work with third party suppliers who may also set cookies on our website. These third party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party.

How to turn off cookies
If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies.

Website Acceptable Use Policy

HMO Services London Limited
T/A Yuno
Website acceptable use policy

Introduction

Together with our website terms and conditions of use, this Policy governs how you may access and use the Site.

Definitions

Policy means this acceptable use policy.

Site means the website http://www.hmoserviceslondon.com and all associated web pages.

Submission means any text, images, video, audio or other multimedia content, software or other information or material submitted by you or other users to the Site.

We, us or our means HMO Services London Limited, company registration number 10572546 and whose registered office is at 609 Fishponds Road, Fishponds, Bristol, United Kingdom, BS16 3AA

You or your means the person accessing or using the Site or its content.

Acceptable use

We permit you to use the Site only for personal purposes and primarily for accessing information about us and our services. Use of the Site in any other way, including in contravention of any restriction on use set out in this Policy, is not permitted. If you do not agree with the terms of this Policy, you may not use the Site.

Restrictions on use

As a condition of your use of the Site, you agree:

Not to use the Site for any purpose that is unlawful under any applicable law or prohibited by this Policy or our website terms and conditions of use [insert link].
Not to use the Site to commit any act of fraud.
Not to use the Site to distribute viruses or malware or other similar harmful software code.
Not to use the Site for purposes of promoting unsolicited advertising or sending spam.
Not to use the Site to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information (‘phishing’).
Not to use the Site in any manner that disrupts the operation of our Site or business or the website or business of any other entity.
Not to use the Site in any manner that harms minors.
Not to promote any unlawful activity.
Not to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing.
Not to use the Site to gain unauthorised access to or use of computers, data, systems, accounts or networks.
Not to attempt to circumvent password or user authentication methods.
To comply with the provisions relating to our intellectual property rights and software contained in our website terms and conditions of use [insert link].

Linking and framing

You may create a link to our Site from another website without our prior written consent provided no such link:

Creates a frame or any other browser or border environment around the content of our Site
Implies that we endorse your products or services or any of the products or services of, or available through, the website on which you place a link to our Site.
Displays any of the trademarks or logos used on our Site without our permission or that of the owner of such trademarks or logos or is placed on a website that itself does not meet the acceptable use requirements of this Policy.

We reserve the right to require you to immediately remove any link to the Site at any time, and you shall immediately comply with any request by us to remove any such link.

Using the HMO Services London name and logo.

You may not use our marks whether register or unregistered, logos or trade names except in accordance with this Policy and our general website terms and conditions of use.

Breach

We shall apply the terms of this Policy in our absolute discretion. In the event of your breach of this Policy we may terminate or suspend your use of the Site, remove or edit Submissions, disclose Submissions to law enforcement authorities or take any action we consider necessary to remedy the breach.

Disputes

We will try to resolve any disputes with you quickly and efficiently.

If you are unhappy with us please contact us as soon as possible using the contact details on the Site.

If you and we cannot resolve a dispute using our complaint handling procedure, we will let you know that we cannot settle the dispute with you; and give you certain information about our alternative dispute resolution provider.

If you want to take court proceedings, the courts of England and Wales will have exclusive jurisdiction in relation to this Policy.

The law of England and Wales apply to this Policy.